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    Digital letters

    How use a digital letter to provide us with information about your account

    Step 1 - Click on the link contained in email we have sent you. This will take to your invoices that we need an update on.

    Step 2 - Select the “Respond” button

    Step 3 - Select the invoice that you want to respond to

    Step 4 - Select from the drop-down box the response you want to give

    Step 5 - Provide any additional information in the free text field

    Step 6 - If you wish to provide an update on another invoice click on “Continue”. Otherwise click on “End”

    Step 7 - Click on “Modify” if you want to change your response

    Step 8 - Click on “Confirm”

    Step 9 - Click on “End”. You will receive a message to confirm we have received your update

    If you need any help with completing a digital letter, please call 00 353 1 4153176