Digital letters

How use a digital letter to provide us with information about your account

Step 1 - Click on the link contained in email we have sent you. This will take to your invoices that we need an update on.

Step 2 - Select the “Respond” button

Step 3 - Select the invoice that you want to respond to

Step 4 - Select from the drop-down box the response you want to give

Step 5 - Provide any additional information in the free text field

Step 6 - If you wish to provide an update on another invoice click on “Continue”. Otherwise click on “End”

Step 7 - Click on “Modify” if you want to change your response

Step 8 - Click on “Confirm”

Step 9 - Click on “End”. You will receive a message to confirm we have received your update

If you need any help with completing a digital letter, please call 00 353 1 4153176