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    Give us your feedback

    Making a complaint

    Providing great service is very important to us, therefore when something isn’t quite right we want to hear about it. Your feedback is invaluable and helps us to continually improve our overall service. You can contact us by the following methods:


    By Phone: (01) 415 3100
    8.30 – 18.00, Monday - Friday

    Our commitment

  • Making it easier for you to give us your feedback

  • Investigate complaints as they arise

  • In the event of a complaint, resolving it as soon as possible

  • Provision of an explanation for our decisions

  • Apologise for things that have gone wrong

  • To learn from our mistakes and improve customer service
  • Our complaints procedure

  • Once your complaint has been submitted, our customer services department will respond to your complaint within two working days

  • If is not possible to resolve to your complaint within that time we will contact you directly and explain why.
  • Ask RS a question

    There are a number of ways to ask RS a question:


    By Phone: (01) 415 3100
    8.30 – 18.00, Monday - Friday