Order History

What's New?

The new RS Order History allows you to see your multi-channel order history over a rolling 13-month period. Multi-channel orders means that you can see online and offline orders, placed by phone, fax, email, sales agent, etc.

How do I search for an order?

You can search any order you have placed by RS reference number, by channel, date and name.

Step 1: Go to 'My Account' from the navigation bar

Step 2: Expand ‘My Orders’ tab

Step 3: Choose the way you wish to search, enter the date and click ‘Search Orders’

How do I use the services within Order History?

Your new Order History still offers you many of our important services, now all in one place, such as Parcel Tracking, Copy Invoice, Reordering and Returns.

You can access these services in two ways:

Option 1:

Step 1: Go to 'My Account'from the navigation bar

Step 2: Expand ‘My Orders’ tab

Step 3: Against the order you wish to select, click on the order actions drop down menu

Step 4: Select the option of which service you need for that order, 'Track', 'Reorder' and 'Copy Invoice'.

Option 2:

Step 1: Go to 'My Account'from the navigation bar

Step 2: Expand ‘My Orders’ tab

Step 3: Click on the order 'RS reference number'

Step 4: Now in the ‘Order Details’ page select the option of which service you need against that order or product, ‘Track’, ‘Reorder’ and ‘Copy Invoice’.

Watch our short demo to show you how to select a service within Order History