Ordering Methods
There are many ways to place your order online, we are here to help.
Your local Branch
Call into your local Trade counter and buy your products there and then.
Large Orders
We can help you reduce the cost of your larger orders
Production Packaging
We supply parts in industry standard packaging types
Extended Range
Even if we don't stock it, we'll do our best to source it for you.
Forward Orders
Schedule orders to be delivered on different dates
Quotes Online
Manage and request your quotes online
eProcurement
There are many ways to place your order online, we are here to help
Delivery Methods
Get your order when you want it
Parcel Tracking
Track your order's progress
Product Returns
Return your purchase for a replacement or refund
My Account
Manage your order, quotes, track parcels, update details and more
Account Opening
Get an RS cash or credit account
Invoice & Payment
Keep track of all your invoices and payments
Product Support
We've got all the information, support and advice you need.
DesignSpark
Online community of technical experts and free design tools
Lighting Guide Request
Request a copy of the Lighting Guide
Environmental Information
See how you can recycle your waste electrical and electronic equipment, and batteries.
Calibration
Calibrate new equipment
3D Printing Service
Access 3D printed rapid prototyping, and other manufacturing services via our partner Protolabs
Product Returns
Just send it back to us within 30 days
Product Returns
At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.
If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days of the date you received it, and we'll replace it or credit your account.
What do I need to do?
Before you return your items to us, you will need to obtain a RS Returns Reference number, which should be clearly marked on your delivery.
How do I obtain an RS Returns Reference number?
If you have an RS online account:
• Log into your Online account
• Go to the my account section and select ‘Returns Enquiry’
• Enter the relevant details for your Return
• Submit the Return
You will be provided with a Returns Reference number which should be used for returning your items
If you do not have an RS online account:
• Please contact our Customer Service Team and they will be happy to provide you with a Returns Reference number.
Where do I send the items I want to return?
Please make sure the items are replaced in their original packaging and then packed securely and clearly labelled to:
Returns Department,
Radionics Ltd,
Glenview Industrial Estate,
Herberton Road,
Rialto,
Dublin 12
It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).
Please note we endeavor to process your return as quickly as possible but please allow up to 10 working days for your return to be processed.
Handling fees
For Account Holders
No handling fee applies to orders returned within 30 days of goods receipt.
We do not accept Returns after 30 days.
For Non-Account holders
A €20.00 restocking fee applies for orders under the value of €200.
For orders over the value of €200, a 10% restocking fee will be applied.
We do not accept Returns after 30 days.
For our full terms and conditions, please see Section 11 'Returns and handling charge' in our conditions of sale.
All correspondence relating to products returned must be in writing by email, returns.ie@rs-components.com or by mail to the address above
