Returns

Can I return a product online?

Yes, you are can complete a returns form online. Please refer to "Returns and Handling Charge" of the existing Conditions of sale.

How do I return an order?

It's simple. There are two options to choose from:

Option 1:

We've made it easy to return an order:

Step 1:
Click 'My Account' from the navigation bar

Step 2:
Click Return, from the 'Quick links' drop down menu.

Option 2:

We’ve made it easy to return a product:

Step 1:
Click 'My Account' from the navigation bar

Step 2:
Click 'My Orders', then click on the order number

Step 3: Within 'Order Details', select the product that you would like returned

For returns charges please refer to our Cancellations and Returns of the current RS Conditions of Sale.

Can I return products using my RS reference number or products that a colleague has ordered offline?

Yes, you can return products using your RS reference number and any orders you have placed via other methods than online. Here’s how:

Step 1:
Go to My Account from the navigation bar

Step 2:
Click on My Orders, where you can search for your orders by RS reference number, channel or date.

Step 3:
Once you have chosen the correct order, select 'Return'.

Lithium batteries: How do I return them – or any product with lithium batteries?

Go through the returns process, which will give you your return number. If you’re unsure how to do this, see 'How do I return a product?'

Step 1: Once you have your return number, you’ll need to download a lithium battery packing label

Step 2:

Print the label off and attach to the outside of the packaging.

Note: If you don’t use the label, mark the package clearly, noting that lithium batteries are enclosed.