Ordering Methods

There are many ways to place your order online, we are here to help.

Your local Branch

Call into your local Trade counter and buy your products there and then.

Large Orders

We can help you reduce the cost of your larger orders

Production Packaging

We supply parts in industry standard packaging types

Extended Range

Even if we don't stock it, we'll do our best to source it for you.

Forward Orders

Schedule orders to be delivered on different dates

Quotes Online

Manage and request your quotes online

eProcurement

There are many ways to place your order online, we are here to help

Delivery Methods

Get your order when you want it

Parcel Tracking

Track your order's progress

Product Returns

Return your purchase for a replacement or refund

My Account

Manage your order, quotes, track parcels, update details and more

Account Opening

Get an RS cash or credit account

Invoice & Payment

Keep track of all your invoices and payments

Product Support

We've got all the information, support and advice you need.

DesignSpark

Online community of technical experts and free design tools

Lighting Guide Request

Request a copy of the Lighting Guide

Environmental Information

See how you can recycle your waste electrical and electronic equipment, and batteries.

Calibration

Calibrate new equipment

Product Returns

Product Returns

Just send it back to us within 30 days

Product Returns

At RS we want you to be entirely happy and satisfied with everything you buy from us. That's why we offer our returns guarantee.

If you're unhappy with your purchase for any reason, you can return it to us, in its original condition and packaging, within 30 days of the date you received it, and we'll replace it or credit your account.

What do I need to do?

Before you return your items to us, you will need to obtain a RS Returns Reference number, which should be clearly marked on your delivery.

How do I obtain an RS Returns Reference number?

If you have an RS online account:

• Log into your Online account
• Go to the my account section and select ‘Returns Enquiry’
• Enter the relevant details for your Return
• Submit the Return

You will be provided with a Returns Reference number which should be used for returning your items

If you do not have an RS online account:

• Please contact our Customer Service Team and they will be happy to provide you with a Returns Reference number.

Where do I send the items I want to return?

Please make sure the items are replaced in their original packaging and then packed securely and clearly labelled to:

Returns Department,
Radionics Ltd,
Glenview Industrial Estate,
Herberton Road,
Rialto,
Dublin 12

It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

Please note we endeavor to process your return as quickly as possible but please allow up to 10 working days for your return to be processed.

Handling fees

For Account Holders

No handling fee applies to orders returned within 30 days of goods receipt.
We do not accept Returns after 30 days.

For Non-Account holders

A €20.00 restocking fee applies for orders under the value of €200.
For orders over the value of €200, a 10% restocking fee will be applied.
We do not accept Returns after 30 days.

For our full terms and conditions, please see Section 11 'Returns and handling charge' in our conditions of sale.

All correspondence relating to products returned must be in writing by email, returns.ie@rs-components.com  or by mail to the address above